FAQ

 Please look at our covid 19 Page for more information on safety precautions being taken during the Pandemic and well, forever. 
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When are tickets available to purchase?

Tickets are released two months in advance on a rolling weekly basis. 

How long is the dining experience:

The dining experience has been perfected to occur in under two hours. This is a six course menu. Your booking  of a reservation is acknowledgement of this two-hour limit. This allows us to perfectly plan socially distant arrivals and departures and have time for any required cleaning and sanitizing. 

Do you accommodate food allergies or dietary restrictions?

Chef Matt will do their best to accommodate most food allergies and dietary restrictions. Please inform us at the time of your reservation. We understand that is not always possible and require a minimum 48 hour notice. 

 

Can I BYOB:

We are not allowing any outside beverage to be brought in at this time. 

 

Parking:

Please refer to area maps to locate your closest parking facility, but street parking is available. 

 

Cancellation Policy:

If you are unable to utilize your pe-purchased tickets, they are transferable (contact-tracing information is required) at any point to another guest. You may cancel your ticket up to 7- days in advance and be issued a full restaurant credit.  If you need to cancel your ticket within 7 days of the reservation, we will offer you a partial credit (50%) to be used at a later date and the remaining value will be donated to Wayside Food Bank in the form of food purchased. 

 

Running Late:

Please contact us immediately if you are running late. Our hostess will meet you outside and escort you to your table. Your reservation is booked for a two hour experience and that does not change based on your arrival. If you are more than 30 minutes late your dining experience will be edited to fit into the two hour window.

 

Additional Questions:

Please contact brokenarrowmaine@gmail.com with additional questions, we will respond within 24-hours.

© 2020 by Broken Arrow

545 Congress Street, Portland, ME  04101. Tel 207-808-8938